Company Policy

Please provide the exact address, including zip code and up to date gate codes, door codes or lock box codes. If the address shows incorrect on GPS (Google Maps, Apple Maps, etc.) Please provide the nearest intersection or point of interest. Also, provide us with general information about the property including square footage, acreage size and unique features. Please let us know about any special requests and extra services (aerial photos, areas of the home not being photographed, etc.)

Our service area is a 30 mile radius outside city limits Outside of that 30 mile radius we ask that you contact us for pricing

We recommend that you prepare and have the property ready and to ensure that it shows to the best of its potential. We have created a Home Prep Checklist so that the home will be ready to be photographed prior to our arrival.

We service within a 30-mile radius of City areas. To check to see if your listing falls within our 30-mile radius, we use the default location in Google Maps as our starting location points. For appointments outside of our normal service area $ 30 fee will be assessed, up to 50 miles. A fee of $1 per mile round trip will be charged for areas outside 50 miles. To submit a travel request, visit our contact page. Please note that during busier seasons it may take longer or not be possible to accommodate these requests. While we will try our best, we cannot guarantee these appointments.

Please attempt to cancel or re-schedule with at least a 24-hour advance notice. In the event of inclement weather precluding exterior photography, a reshoot of the property exterior will be scheduled at the earliest possible time. If weather conditions warrant rescheduling, we leave it up to our photographer' discretion to reschedule. We assume we are still shooting the property (interiors) unless you call/email us to reschedule. If you would like to reschedule, we ask that you do it with as much notice as possible. 24 hours or less/same day cancellations are subject to a 25% total balance of purchased package(s) cancellation fee.

The reshoot policy extends to listing photos only. Any other service that is reshot will result in a new appointment charge. Reshoot must be performed by the original photographer. Please attempt to cancel or re-schedule with at least a 24-hour advance notice. Existing homes (this includes remodels & Airbnb) will include one free reshoot and new construction homes will include two free reshoots. Thereafter, any reshoots will be priced at the original price of the initial shoot. Re-shoots may be requested up to one year after the original shoot. You can request your reshoot by clicking here - booking reshoots as a new appointment is subject to cancellation and/or charging as a new appointment. Reshoots must be scheduled within one year of the first photo shoot by the same client who scheduled the original photo shoot to qualify as a reshoot. In the event of inclement weather precluding exterior photography, a reshoot of the property exterior will be scheduled at the earliest possible time. If weather conditions warrant rescheduling, we leave it up to our photographers' discretion to reschedule. We ask that if you would like to reschedule, that you do it with as much notice as possible. We assume we are still shooting the property (interiors) unless you call/email us to reschedule.

Invoices will be sent electronically. Payment may be made via credit card, or Venmo. Payment is due before media is delivered. Full payment is expected within 10 days of receiving invoice.

Invoice is due and payable on receipt. Unless other and prior arrangements are made, we consider invoices overdue at 10 days, and grossly overdue at 30 days. Invoices overdue after 30 days will be charged an additional $25 interest per week. Licensing of media may be suspended if accounts are overdue by more than 10 days.

Photos are delivered the next day following the shoot via email. Same day delivery is available for an additional $40. HD videos, drone videos and virtual staging are delivered the second day following the shoot via email. Matterport, Zillow video, Zillow 3D and Floor Plans are delivered the next day following the shoot via email.

Drone photos must be scheduled with one of our certified drone pilots. Failing to schedule drone photos with a certified photographer resulting in another photographer coming out will incur an additional charge. Drone footage can be added for FREE to our HD Video Walkthrough service at the time of scheduling. Simply add in the notes that you would like drone footage

All media produced by AT Images for an agent may be used by that agent for any and all marketing materials and campaigns associated with the property and for the agent’s self-promotion. Please note however, that all media is owned and copyrighted by AT Images, and licensed only to the agent and not to any third parties. You may not transfer or sell any media. Any usage of the media by a third party, including but not limited to architects, builders, stagers, designers, sellers, or buyers, is strictly prohibited unless approved and licensed in writing by AT Images. Violation of this provision constitutes a violation of U.S. federal copyright laws and may subject the offending party/parties to legal action.

AT Images reserves the right to refuse service and deny booking with anyone at any time, without exception or explanation.

As we're shooting, we make every effort to make a room look “magazine ready”, AT Images is not responsible for any onsite staging, de-cluttering, cleaning, or landscaping. Agents and/or homeowners are expected to have the property cleaned and staged prior to the photo shoot. Appointments will usually take between 1 and 2 hours depending on the size and complexity of the property and number of services performed. If the property is not ready to be photographed, please make every effort to reschedule 24 hours prior to the shoot.

The Client agrees to these Terms by hiring AT Images for their services. Client acknowledges that such an agreement and these Terms constitute a binding contract between Client and AT Images. Furthermore, Client agrees that Client has read and fully comprehends the Terms before scheduling services with AT Images.